Author(s)

Xia Li, YiQi Wang^*, YiRu Wang, RuFen Yuan, GuangFu Xiao

Affiliation(s)

College of Management Science and Engineering, Beijing Information Science and Technology University, Beijing 102206, China.

Corresponding Author

YiQi Wang

ABSTRACT

The purpose of this report is to use industrial engineering and lean management methods to improve the queuing congestion in scenic spots, solve the problem of long waiting time, and improve the efficiency of tourist experience and scenic management. At present, the long queue waiting in popular scenic spots has become a problem that seriously affects the tourist experience and the operation efficiency of scenic spots. We analyze the current situation of queuing through Six Sigma, and then optimize the queuing process, aiming to reduce the waiting time, improve the tourist experience, increase the service quality of the scenic spot and improve the competitiveness and management efficiency of the scenic spot.This report will elaborate on the background of the topic selection, the improvement process, and the expected results. Through this study, we expect to provide a feasible queuing management scheme for tourist attractions to improve the tourist experience and improve the overall operational efficiency of scenic spots.

KEYWORDS

Scenic spot queuing; Process optimization; Tourist experience; Lean improvement

CITE THIS PAPER

Xia Li, YiQi Wang, YiRu Wang, RuFen Yuan, GuangFu Xiao. Based on six sigma analysis: on the lean strategy of park queuing in Beijing zoo. Trends in Social Sciences and Humanities Research. 2024, 2(10): 25-45. DOI: https://doi.org/10.61784/tsshr3098.

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