Author(s)

YuWen Huang, YaNing Wang, GenQiang Li^*

Affiliation(s)

School of Health Management, Henan Medical University, Xinxiang 453000, Henan, China.

Corresponding Author

GenQiang Li

ABSTRACT

As the backbone of the healthcare service system, the high-quality development of public hospitals is central to advancing the Healthy China initiative, with “innovation-driven development” serving as its core engine. Using a sample of 456 medical personnel questionnaires from Henan Province, this study empirically examines the mechanism and boundary conditions through which public service motivation influences innovation performance among medical staff, grounded in the resource conservation theory perspective. Findings reveal that medical personnel's public service motivation significantly enhances their innovation performance, with organizational change serving as a fully mediating resource-building strategy in this process. Employee resilience, however, functions as a “resource array conduit,” positively moderating the mediating effect of organizational change. Specifically, in contexts of high employee resilience, the mediating effect of public service motivation on innovation performance through organizational change is significantly enhanced, whereas this mediating effect is insignificant in contexts of low employee resilience. This study expands and deepens the existing literature on healthcare workers' public service motivation and innovation performance. It provides insights for applying resource conservation theory in healthcare settings and offers valuable reference for advancing high-quality development in public hospitals under the new era context.

KEYWORDS

Public service motivation; Organizational change; Innovation performance; Employee resilience

CITE THIS PAPER

YuWen Huang, YaNing Wang, GenQiang Li. The impact of public service motivation on the innovation performance of medical personnel. World Journal of Management Science.  2025, 3(4): 12-18. DOI: https://doi.org/10.61784/wms3084.

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