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Volume 2, Issue 2, Pp 64-71, 2024

DOI: 10.61784/wmsv2n2109


Polwasit Lhakard


School of Liberal Arts, King Mongkut's University of Technology Thonburi Bangkok, Thailand.

Corresponding Author

Polwasit Lhakard


This academic journal article offers a comprehensive review of Organizational Citizenship Behavior (OCB) and its critical role in preparing Generation Z (Gen-Z) employees for the modern workplace. With Gen-Z's increasing presence in the workforce, organizations encounter unique challenges in maximizing their potential and securing their engagement and commitment. Recognized for its positive impact on organizational effectiveness, OCB encompasses voluntary and discretionary behaviors that go beyond formal job descriptions. This paper delves into the theoretical foundations of OCB, explores its various dimensions, and examines its implications for Gen-Z employees in contemporary work environments. Furthermore, it provides evidence-based strategies and interventions that organizations can implement to cultivate OCB among Gen-Z employees, thereby enhancing their performance and job satisfaction. The study concludes with insights into the reliability and validity of these strategies and offers recommendations for future research and organizational practice.


Organizational citizenship behavior; Gen-Z; Modern era; Workplace; Employee engagement; Organizational effectiveness


Polwasit Lhakard. Organizational citizenship behavior for preparing Gen-Z in the modern era: a comprehensive review. World Journal of Management Science. 2024, 2(2): 64-71. DOI: 10.61784/wmsv2n2109.


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