Author(s)

Nehad Laila Sanju

Affiliation(s)

Department of Management Information Systems, University of Dhaka, Dhaka, Bangladesh.

Corresponding Author

Nehad Laila Sanju

ABSTRACT

Artificial Intelligence (AI) has emerged as a focal point in the fields of tourism and hospitality. This research employs a bibliometric approach to evaluate the latest developments in AI specifically related to the hospitality industry. It highlights key themes, critical issues, important terminology, and the latest trends in AI research within this sector. A comprehensive analysis was conducted using 609 publications spanning from 1999 to 2024, sourced from Scopus. The results reveal a growing body of research, showcasing the contributions of various authors, institutions, and countries, along with the intricate dynamics of authorship networks, keyword co-occurrences, and keyword networks. Furthermore, a thematic map is provided, organizing the research into four distinct clusters. The study concludes by exploring potential future directions and research opportunities in this exciting area.

KEYWORDS

Artificial intelligence; Hospitality; Bibliometric analysis; Research agenda; Information systems

CITE THIS PAPER

Nehad Laila Sanju. Artificial intelligence in hospitality: a bibliometric review and research agenda. Social Science and Management. 2024, 1(3): 28-38. DOI: https://doi.org/10.61784/ssm3024.

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